Policies and Procedures
Complaints
As an Occupational Therapist I am bound by the Code of Ethics. This code is an ethical pronouncement regarding minimum acceptable standards of professional conduct in the following areas:.
Relationships with, and responsibilities to, patients and clients
Since 1 July 2012 all occupational therapists working in Australia have been required to be registered to practise. This registration process is the legislative responsibility of the Allied Health Practitioners Registration Authority (AHPRA) and is operated through the Occupational Therapy Board of Australia (OTBA).
The AHPRA website contains a directory of all registered occupational therapists in Australia - it also contains important information related to the making of a complaint against an occupational therapist.
If you wish to make a complaint against an occupational therapist, you need to do so directly to the OTBA.
Relationships with, and responsibilities to, patients and clients
- Confidentiality
- Personal relationships
- Respecting patients’ and clients’ rights
- Withdrawal of service for patients and clients
- Advertising
- Discrimination
- Personal abuse of alcohol or other drugs
- Loyalty
- Public comment
- Working relationships
- Professional development
- Research
- Competence
- Referral of patients and clients
- Keeping records of patients and clients
- Complaints by members of the public
Since 1 July 2012 all occupational therapists working in Australia have been required to be registered to practise. This registration process is the legislative responsibility of the Allied Health Practitioners Registration Authority (AHPRA) and is operated through the Occupational Therapy Board of Australia (OTBA).
The AHPRA website contains a directory of all registered occupational therapists in Australia - it also contains important information related to the making of a complaint against an occupational therapist.
If you wish to make a complaint against an occupational therapist, you need to do so directly to the OTBA.
Risk Management
Good practice in relation to risk management involves:
a) being aware of the principles of open disclosure and a non-punitive approach to incident management;
a useful reference is the Australian Commission on Safety and Quality in Health Care’s National Open
Disclosure Standard available at www.safetyandquality.gov.au
b) participating in systems of quality assurance and improvement
c) participating in systems for surveillance and monitoring of adverse events and ‘near misses’, including reporting such events
d) if a practitioner has management responsibilities, making sure that systems are in place for raising concerns about risks to patients or clients
e) working in practice and within systems to reduce error and improve the safety of patients or clients and supporting colleagues who raise concerns about the safety of patients or clients
f) taking all reasonable steps to address the issue if there is reason to think that the safety of patients or clients may be compromised.
a) being aware of the principles of open disclosure and a non-punitive approach to incident management;
a useful reference is the Australian Commission on Safety and Quality in Health Care’s National Open
Disclosure Standard available at www.safetyandquality.gov.au
b) participating in systems of quality assurance and improvement
c) participating in systems for surveillance and monitoring of adverse events and ‘near misses’, including reporting such events
d) if a practitioner has management responsibilities, making sure that systems are in place for raising concerns about risks to patients or clients
e) working in practice and within systems to reduce error and improve the safety of patients or clients and supporting colleagues who raise concerns about the safety of patients or clients
f) taking all reasonable steps to address the issue if there is reason to think that the safety of patients or clients may be compromised.
Privacy
Last Updated: 25 May, 2018
Your Kids OT is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, and disclose data.
Your Kids OT may collect personal information as further described below through: (a) Personal Information provided by you, (b) Automatically Collected Information, (c) Billing Information, (d) Cookies and Other Tracking Technologies, (e) Third Party Analytics Data, (f) Mobile App-Based Data and (g) Cross-App and Cross-Device Information. We do not collect or use “sensitive consumer information” and do not offer or sell to any third party any data based on sensitive consumer information.
Your Kids OT does not share personal information we learn about you from your use of the service with others. Personal information is stored by ConvertKit or Weebly on behalf of Your Kids OT.
Residents of the European Union (EU)
Under EU Regulation 2016/679 of the European Parliament and the Council; the General Data Protection Regulation (“GDPR”), you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country of residence within the EU. You can exercise any of these rights by contacting us through our help center or the details in the contact us section below:
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
The right of access. You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your information in accordance with data protection law. You can do this by writing us on the email address below.
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in personal information that we hold by writing us on the email address below.
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
The right to data portability. You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however and there are exceptions.
The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing (i.e. receiving emails from us notifying you about other services we provide which we think may be of interest to you or being contacted with varying potential opportunities). You may change your preferences regarding email communications by visiting one of our preference centers listed below.
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.
The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e we rely on consent as a legal basis for processing your personal information), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal information at any time.
If you have a privacy concern regarding Your Kids OT, or this policy; you can write to us by email at cindy@yourkidsot.com or by mail at:
Attention:
Your Kids OT
PO Box 3317
Putney NSW 2112
Australia
Your Kids OT is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, and disclose data.
- Your Kids OT uses ConvertKit to collect, process and transfer information for electronic mailing distribution. Find full details of ConvertKit's privacy policy HERE.
- Your Kids OT website uses WEEBLY to run pages and the Your Kids OT shop. Find full details of Weebly's privacy policy HERE.
Your Kids OT may collect personal information as further described below through: (a) Personal Information provided by you, (b) Automatically Collected Information, (c) Billing Information, (d) Cookies and Other Tracking Technologies, (e) Third Party Analytics Data, (f) Mobile App-Based Data and (g) Cross-App and Cross-Device Information. We do not collect or use “sensitive consumer information” and do not offer or sell to any third party any data based on sensitive consumer information.
Your Kids OT does not share personal information we learn about you from your use of the service with others. Personal information is stored by ConvertKit or Weebly on behalf of Your Kids OT.
Residents of the European Union (EU)
Under EU Regulation 2016/679 of the European Parliament and the Council; the General Data Protection Regulation (“GDPR”), you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country of residence within the EU. You can exercise any of these rights by contacting us through our help center or the details in the contact us section below:
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
The right of access. You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your information in accordance with data protection law. You can do this by writing us on the email address below.
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in personal information that we hold by writing us on the email address below.
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
The right to data portability. You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however and there are exceptions.
The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing (i.e. receiving emails from us notifying you about other services we provide which we think may be of interest to you or being contacted with varying potential opportunities). You may change your preferences regarding email communications by visiting one of our preference centers listed below.
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.
The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e we rely on consent as a legal basis for processing your personal information), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal information at any time.
If you have a privacy concern regarding Your Kids OT, or this policy; you can write to us by email at cindy@yourkidsot.com or by mail at:
Attention:
Your Kids OT
PO Box 3317
Putney NSW 2112
Australia
